| Why
can't I hear the broadcast from Forexvoice™? |
| Once
the Forexvoice™squawk box is running there may be a number of reasons that
you can not hear it: You need a soundcard and speakers, connected, and the volume
turned up. Check that you can hear other sounds from your computer. Soundcards
divide into 2 categories: "mixing" and "non-mixing". If you
have a non-mixing soundcard, another application may have control of the sound
card, Try closing other applications that use sound. Back
to Top |
| Why
can't I hear audio from other applications when using Forexvoice™? |
| You
are using a "non-mixing" soundcard. Back
to Top |
| How
do I hear sounds from multiple applications? |
| If you want
to listen to Forexvoice™squawk box at the same time as listening to another
audio-producing application, then you need a "mixing" soundcard. If
you have a "non-mixing" soundcard you will only hear the audio output
from the application that was started first. (To find out which type of card you
have, first play a long wav file, and then go to Sounds in the Control Panel.
There you can preview a windows sound: if it plays with the other audio, you have
a "mixing" soundcard, if it does not you will receive an error message
and you have a "non-mixing" soundcard.) In our experience the "mixing/
non-mixing" functionality does not usually appear as a "feature"
in the manufacturers' product descriptions. In very general terms cheaper soundcards
tend to be either mixing or non-mixing while more expensive cards tend to be mixing.
(If a more expensive card does not mix audio, then check that the correct driver
has been installed.) Back
to Top |
| What
are the system requirements for Forexvoice™ software? |
| You
need to have windows98 or later, 32
MB or RAM, 133 MHz processor, modem or broadband connection(recommended) to the
Internet and a PC with a soundcard and speakers. Back
to Top |
| Will
I be able to run other applications at the same time? |
| Yes,
you will be able to use your computer as normal, providing the other applications
don't interfere with your soundcard. Forexvoice™ player can be minimises
to run in the background, keeping you up to date with the latest price changes,
while you concentrate on other Tasks. Back
to Top |
| Will
Forexvoice be robotic or mechanical? |
|
Forexvoice™
market commentary is human, not mechanical. Mechanical quoting systems can be
annoying to listen to and generally cannot give intelligent interpretive commentary
on a market. Forexvoice™ squawk box is easy to listen to, and gives critical
intelligent commentary. Back
to Top |
| How
reliable is the system? |
| Forexvoice
utilises the latest technology and most reliable feeds from major institutions
to make sure the prices are accurate and current trading prices Back
to Top |
| Can
I listen to more than 1 currency pair at a time? |
| To
listen to more than one currency broadcast at the same time you need to apply
for a multi-user license (multi-user license are available upon request) please
see the subscription section Back
to Top |
| Is
my credit card and personal information secure? |
|
Yes, Forexvoice™
use Worldpay's own secure servers to process credit card transactions. Back
to Top |
| Who
are Worldpay? |
| Worldpay
is an internationally recognised e-commerce and banking organisation. To find
out more about Worldpay visit www.worldpay.com Back
to Top |
| How
do I renew my subscription? |
| All
subscription payments are made on a monthly or three monthly basis depending on
the subscription term selected. Subscription renewal payments will be debited
automatically to the credit card provided unless the subscriber, prior to the
renewal date, cancels the subscription. Back
to Top |
| How
do I cancel my subscription? |
| Once
a subscription has been made it may be canceled at any time prior to the subscription
rollover date without incurring a renewal charge by logging into Worldpay's
Secure Server. Subscriptions canceled after the renewal payment has been made
will not be refunded. Back
to Top |
| My
Squawk box stops broadcasting every so often? |
|
The Squawk box
may stop broadcasting for a few seconds if your computer resources are running
low. If the broadcast loss is more than 1 minute, restart your Squawk box making
sure the green light on the Squawk box is on. This generally will solve the problem,
However if the problem is not resolved, restart your computer. Back
to Top |
| I
have lost my password? |
| If
you forget your password, start up your Squawk box and click start, Normally the
player will remember your username and password from the time you first logged
in, if not click on the forgotten password link and enter your username(e-mail
address) and you password will be sent to you immediately. Back
to Top |
| How
do I uninstall the Forexvoice™
Squawk box? |
| If
you need to uninstall Forexvoice™ Squawk box. Select windows start menu and
select control panel. In control panel select Add/Remove programs icon. Then select
Forexvoice™ Squawk box from the list of installed programs. Then click on
the uninstall or remove button. Back
to Top |
| When
I try to login with the Squawk box I get the message cannot connect to server. |
| This
could be due to a poor or very slow Internet connection. If the problem persists
please contact us. Back
to Top |
|
What is your refund policy? |
| Refunds
will be given at the discretion of the company management. |
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